Our preference if you must cancel is that you reschedule your booking to a different time. However, in the event that you are not able to do so, the following policy will apply:
If you wish to book multiple rooms for an event, we require a deposit equivalent to one full room’s payment. Deposit is non-refundable if cancellation is made on the same day as your event. Should you give us 24-hour’s notice, you will receive a full refund.
If you wish to make a single room booking over the phone or have paid online, we require a credit card number to hold the room for you. In the event of a no-show or same day cancellation you will be charged a $40 base fee. If you give us 24 hour’s notice of your cancellation you will not be charged.