Thank you for your interest in Escape From LA. We have put together some of the more common questions we get asked. Don’t see your question listed here? Not a problem – just call or email us and we’d be happy to help you out. We may even add your question to our FAQs for future visitors.
Escape From LA Lethbridge - FAQs
What options do I have to book?
You can always book on-line (using the “book today” feature) but:
1. if you are playing with a large group (8+ players) OR
2. you are requesting a booking time outside our regular hours OR
3. each member of your team wishes to pay separately…
…then please call 587-425-0191. We will be happy to take care of your booking by phone!
Do you accept walk-ins?
We are open on a per-booking basis and ask that our players book online or call ahead at least 1 hour prior to their desired game time. We will always do our best to accommodate all our players. However, if you do not make a reservation, we cannot guarantee you a spot, as we may be fully booked!
How many players per game? Will you add strangers to my booking?
Depending on which room you have selected, we can accommodate between 2 and 8 players per room. All our experiences are private; we will never add anyone to your game.
If you have more than 8 players, please see our large group/corporate options.
How much does it cost to play?
Our pricing is as follows:
$25 per player on weekends (Friday-Sunday), and $20/player on weekdays (Monday, Wednesday-Thursday).
We offer a discounted corporate rate of $15/player for groups of 12+ players. Payment for discounted large groups must be made in one lump sum. Please see our Facebook page for seasonal promotions and discounts.
Any coupons, promotions, or Half Price Deals CANNOT BE COMBINED, and do not apply to large groups (12+ players).
How early should we show up?
Please arrive no earlier than 10 minutes prior to your booking, and no later than your scheduled booking time.
If you are more than 10 minutes late, please note that we may need to reschedule your booking so as not to cut in to the next group’s experience.
What if I need to cancel a reservation?
We ask that you give us a call as soon as possible if you need to cancel or reschedule your experience.
For large group bookings (2 rooms or more), a deposit is required. A full refund will be given if you cancel or reschedule more than 24 hours prior to your booking time.
In the event that a large booking is canceled or rescheduled less than 24 hours ahead of the appointment time, we are not able to issue a refund.
Is there an age limit?
Our escape rooms offer something for all ages! To ensure a good experience for everyone, it is strongly recommended that any children under 12 play with an adult.
Children under 14 MUST be checked in and picked up after their game by an adult.
Do you take corporate bookings or large groups?
Playing our escape rooms as a corporate team is an excellent way to have fun while building rapport, developing trust and fostering “outside of the box” thinking between co-workers. Consider us for your private work or leisure functions too! Weekdays or mornings (outside our posted calendar hours) are entirely possible.
Our discounted corporate rates are available for groups of 12+ players: $15/player. Payment must be made in one lump sum. Advance booking required.
Please call 587-425-0191 and we will assist you in arranging the best time to play. Further, if you have more than 8 players, we will help coordinate the booking of multiple rooms so your teams can play at the same time if possible.
Escape From LA also offers a popular “Mobile game” option wherein we bring the game to you! No need to mobilize your team to our location; we will come to your place of work or venue with 15-minute tabletop games that will challenge your team in a race against the clock! Perfect for extra-large groups (50+ players).
What are your hours?
Our posted booking hours are as follows:
- Monday: 4-8 pm
- Wednesday: 4-8 pm
- Thursday: 4-8 pm
- Friday: 3:30-10 pm
- Saturday: 12-10 pm
- Sunday: 12-7 pm
We will do our best to accommodate your experience outside those hours if that is what works best for you! Give us a call at 587-425-0191 if you wish to book outside our regular hours.